Refunds & Returns Policy

Brightside Desk Co.
Last updated: September 10, 2025

At Brightside Desk Co., we want you to love your purchase. This Refunds & Returns Policy explains your rights and our practices under both Australian Consumer Law (ACL) and applicable U.S. consumer protection laws.

Your Rights Under Australian Law

Under the ACL, you are entitled to a replacement, repair, or refund if your item:

is faulty or defective,
is damaged on arrival,
is significantly different from the description or images provided, or
does not perform as promised.

These rights cannot be excluded, and apply in addition to any manufacturer warranty.

Your Rights Under U.S. Law

For U.S. customers, consumer protection laws provide you the right to a remedy if goods are:

defective or not as described,
damaged during delivery, or
fail to function as intended.

Where required by law, we will repair, replace, or refund your item.

Change of Mind

We do not offer refunds or exchanges for change of mind or if you simply no longer want the product. Please choose carefully before ordering.

Order Cancellations

Orders may not be cancelled once they have been processed or shipped.
If you contact us quickly after purchase, we will do our best to cancel before dispatch, but we cannot guarantee this.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery at info@brightsidedeskco.com.au with:

Your order number,
Photos or video showing the issue, and
A description of the problem.

We will assess your claim and provide a refund, replacement, or store credit where appropriate.

Shipping & Returns Process

In some cases, you may be asked to return the product to us or to our supplier.

Return instructions will be provided if required.
Please do not return items to the sender address on your parcel.
Where a return is required, we will advise whether return shipping is covered by us or the customer, depending on the circumstances and applicable laws (ACL in Australia, or U.S. consumer protection standards).

Processing of Refunds

Approved refunds will be processed back to your original payment method.
Please allow up to 10 business days for funds to appear, depending on your bank or payment provider.